At Essa Ibrahim, we strive to ensure that you are satisfied with every purchase. Our Refund and Returns Policy is designed to make your shopping experience smooth and worry-free. If you are not completely happy with your order, you may request a return or exchange within 7 days of receiving your item. These return & refund guidelines apply to most purchases.

Returned items must be unused, unwashed, and in their original packaging with all tags intact. Custom-made or bridal items are not eligible for return or refund due to their personalized nature. Please review our product return procedure carefully before sending any items back.

To initiate a return, please contact our support team with your order number and reason for return. Once your return is approved, you will receive instructions on how to send the item back. This helps us streamline the order refund process and assist you efficiently.

Refunds will be processed to your original payment method once we receive and inspect the returned item. Please note that shipping charges are non-refundable, and return shipping costs are the responsibility of the customer unless the item is damaged or incorrect. These conditions are a key part of our Refund and Returns Policy and overall return & refund guidelines.

If you receive a damaged or wrong item, please inform us within 48 hours of delivery. We’ll arrange a replacement or issue a full refund, including shipping charges. Your satisfaction is our top priority, and we aim to make the product return procedure as simple and fair as possible.

Need help?

For any questions or assistance, please reach out to our customer support team. Contact us today or visit us.